Shipping & Delivery Policy
How Mintwell packs, ships, and documents cargo under Incoterms 2020 — from Delhi ex-works through Indian ports of loading to your destination warehouse.
Last updated: 12 April 2026
1. Incoterms 2020
Every PI specifies an Incoterm that defines where risk, cost, and responsibility transfer from Mintwell to the Buyer. The default for sea cargo is FOB Nhava Sheva unless otherwise agreed.
Delivery point: Delhi warehouse
Buyer arranges loading, export customs, freight, insurance, and destination clearance.
Delivery point: Nhava Sheva (INNSA) or agreed Indian port
Mintwell clears goods for export and delivers on board the vessel. Buyer pays ocean freight, insurance, and destination costs.
Delivery point: Named port of destination
Mintwell pays freight and minimum marine insurance to the destination port. Risk passes at load port.
Delivery point: Named destination (buyer's warehouse or terminal)
Mintwell delivers ready for unloading at the named place. Buyer handles import clearance and duties.
Delivery point: Named destination, duties cleared
Mintwell handles everything including import duties and taxes. Quoted case-by-case.
2. Export Packing Standards
All shipments are packed to withstand international sea and air freight handling:
- Individual parts in OEM/OES packaging with part-number labelling.
- Master cartons of 5-ply corrugated board with corner protection.
- ISPM-15 treated wooden pallets and crates for palletised or heavy cargo, with stamped certification for destination customs.
- Shrink-wrap and strapping on all pallets; desiccant and VCI film for moisture-sensitive items on request.
- Shipping marks, port of discharge, gross/net weight, and carton numbering as per PO.
3. Pre-Shipment Inspection
Mintwell performs internal quality control on every shipment under ISO 9001:2015. Buyers may additionally appoint:
- Independent inspection agencies (SGS, Bureau Veritas, TÜV, Intertek) at Buyer's cost.
- Their own QC representative at Mintwell's Delhi warehouse by prior appointment.
Pre-shipment inspection acceptance (PSI clearance) is binding on the Buyer for quality and quantity. Post-shipment claims are limited to DOA defects, short-shipment, or carrier-caused damage.
4. Indicative Lead Times
Transit times from Indian port of loading to destination port. Add 3–7 working days for stuffing, export clearance, and sailing schedule from order readiness.
| Region | Air | Sea (FCL/LCL) |
|---|---|---|
| South Asia (Sri Lanka, Bangladesh, Nepal, Bhutan, Maldives) | 3–5 days | 7–14 days |
| Middle East & GCC | 4–6 days | 12–18 days |
| Southeast Asia & Far East | 5–7 days | 14–21 days |
| Africa | 6–9 days | 21–35 days |
| Europe | 5–8 days | 21–28 days |
| Americas | 7–10 days | 28–40 days |
Estimates only. Actual transit depends on carrier schedule, transhipment, port congestion, and seasonal factors.
5. Shipping Documentation
Mintwell issues a complete export document set within 3 working days of Bill of Lading issuance:
- Commercial Invoice with HS codes, Incoterm, and country of origin.
- Packing List with carton-wise gross/net weights and dimensions.
- Bill of Lading (B/L) for sea or Air Waybill (AWB) for air — original or telex release per LC/PO instructions.
- Certificate of Origin — issued by Indian Chamber of Commerce or equivalent; preferential CoO under SAFTA, APTA, ASEAN-India FTA, India-UAE CEPA issued on request where eligible.
- Fumigation / ISPM-15 Certificate where wooden packaging is used.
- Insurance certificate for CIF / CIP shipments.
- Additional documents (BIS, inspection, health, conformity) as required by destination country and PO.
6. Destination Responsibilities
For FOB, CIF, and CFR shipments, destination customs clearance, import duties, GST/VAT, and last-mile delivery are handled by the Buyer or the Buyer's appointed CHA (Customs House Agent).
For DAP and DDP shipments, Mintwell coordinates with its nominated forwarder to deliver to the named place. DDP pricing is quoted case-by-case after evaluating destination duty structure.
Demurrage, detention, and port storage charges at destination are to the Buyer's account unless caused by Mintwell's document delay.
Shipping queries
For shipment tracking, document queries, or special packing requirements, contact [email protected] or +91 92664 24442.